Agent Services
Agent Services is designed to be a quick reference resource center to aid agents in finding general answers to most of Appalachians available programs, forms, and processes. Please consult the left navigation menu to quickly get to the relevant topic you are seeking assistance on. Also, below is a menu outline of our main telephone number, with some frequently asked questions after that.
Agent FAQ's
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How does an Agent get contracted?
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We simply need you to compete the agent/ broker agreement in it's entirety. then follow the directions on the fax cover sheet. Our marketing department will follow up shortly after to advise of status.
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How long does it take to get contracted?
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It usually takes use two business days to review and provide you with your unique Appalachian Underwriters producer code. You will receive that code and an executed copy of your contract via email.
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Can an agent get a quote before getting contracted?
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Absolutely, we encourage you to reach out to our underwriting staff to discuss any particular submission you may be working on. Additionally, use our on-line rating to get various indications for many different lines (See - get quotes now on the left navigation bar). Please note: we offer many solutions and classes of business that are not on-line, so should your quote be declined, we probably can assist you directly. Fax us your submission and we'll be glad to review it promptly.
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How can an agent request access to a carrier direct rater?
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Simply fill out the "rater login request form" under the division you're interested in obtaining one from. Once we receive and review the accuracy of information provided, we'll contact you directly with your producer code and to schedule product/ system training.
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When will policies be mailed?
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Our Workers Comp new business policies are generally mailed 3 days after receipt from the carriers. You can expect to receive these about 10 days from the point of when it was bound. Renewals are approximately 45-60 days.
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When and how can an agent get a policy financed?
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We offer PIPCO financing for all lines underwritten by AUI except workers comp. PIPCO is our premium finance company, dedicated to helping AUI build and maintain business by offering a competitive financing arrangements, interest rates and payment terms second to none in the industry and a willingness to work with the agents and insured to keep policies in effect. PIPCO offers standard rate tables for interest rates and standard rates for down payments. However, in a competitive situation each agreement is looked at on an individual basis and compared to written quotes from competitors for the same loan.
The process is simple, the u/a sends a finance quote with the policy quote, if the finance quote is accepted, signed and sent back to the u/a, it is then forwarded on to PIPCO to be activated. PIPCO compares the effective dates, the dollar amounts of the loan and the amount of the down payment to make necessary corrections if needed before the loan is activated. In the event that we get an agreement late, after payments are due, we do not activate until we receive payment to bring the account current, saving unnecessary cancellations and late charges. We make every effort to fund these loans to AUI on a weekly basis to help keep the agents accounts current and their broker statement clean.
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