| Division | Contact Type | Contact Number |
| Main | Phone | 888-376-9633 |
| Audits | Phone | 888-376-9633, ext 2022 |
| Customer Service/ Billing | Phone | 888-376-9633, ext 2206 |
| Claims Assistance | Fax | 866-915-6915 |
| Commissions | Phone | 888-376-9633, ext 2041 |
| Brokerage Division | Main | 866-984-3251 |
| Brokerage Division | Fax | 866-409-3367 |
| Commercial Specialty | Main | 888-376-9633 |
| Commercial Specialty | Fax | 866-409-3367 |
| Commercial Specialty | Contractor Fax | 866-253-7030 |
| Personal Lines | Main | 888-376-9633 |
| Personal Lines | Fax | 866-206-2343 |
| Workers Compensation | Main | 888-376-9633 |
| Workers Compensation | Large Comp Fax | 888-871-7644 |
| Workers Compensation | Small Comp Fax | 888-371-1341 |
| Name/Email | Division | Title | Phone | Extension | Location |
| Bob Arowood | Executive Team | Principal | 888-376-9633 | 1003 | Oak Ridge, TN |
| Fred Higgins | Executive Team | Director of Audits and Operations | 888-376-9633 | 8475 | Oak Ridge, TN |
| Garland Byrd | Executive Team | Director of Marketing | 888-376-9633 | 1005 | Oak Ridge, TN |
| Hunter Moss | Executive Team | Director of Claims | 888-376-9633 | 8459 | Oak Ridge, TN |
| Jillian Crownover | Executive Team | Director of Corporate Marketing | 888-376-9633 | 7060 | Oak Ridge, TN |
| Jim Webster | Executive Team | Corporate Counsel | 888-376-9633 | 7333 | Oak Ridge, TN |
| John Billings | Executive Team | Associate Counsel | 888-376-9633 | 7989 | Oak Ridge, TN |
| Mark Patterson | Executive Team | EVP/ CFO | 888-376-9633 | 7310 | Oak Ridge, TN |
| Mike Beddingfield | Executive Team | Director of Internal Audit | 888-376-9633 | 7325 | Oak Ridge, TN |
| Steve Cota | Executive Team | CIO | 888-376-9633 | 7404 | Oak Ridge, TN |
| Tom Greenwald | Executive Team | Director of Programs | 888-376-9633 | 7405 | Oak Ridge, TN |