Contact Directory

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Main Phone 888-376-9633
Audits Phone 888-376-9633, ext 2022
Customer Service/ Billing Phone 888-376-9633, ext 2206
Claims Assistance Phone 888-376-9633
Commissions Phone 888-376-9633, ext 2041
Brokerage Division Main 866-984-3251
Brokerage Division Fax 866-409-3367
Commercial Specialty Main 888-376-9633
Commercial Specialty Fax 866-409-3367
Commercial Specialty Contractor Fax 866-253-7030
Personal Lines Main 888-376-9633
Personal Lines Fax 866-206-2343
Workers Compensation Main 888-376-9633
Workers Compensation Large Comp Fax 888-871-7644
Name / Email Title Phone Location
Bob Arowood Principal 888-376-9633 x 1003 Oak Ridge, TN
Steve Cota CIO 888-376-9633 x 7404 Oak Ridge, TN
Jim Webster Corporate Counsel 888-376-9633 x 7402 Oak Ridge, TN
Carl Honig Chief Accounting Officer 888-376-9633 x 7333 Oak Ridge, TN
Fred Higgins Director of Carrier Reporting 888-376-9633 x 8475 Oak Ridge, TN
John Billings Associate Counsel 888-376-9633 x 7989 Oak Ridge, TN
Jeff Hensley VP of Sales and Marketing 888-376-9633 x 8450 Oak Ridge, TN
Name / Email Title Phone Location
Cheryl Lundquist Policy Research 888-376-9633 x 1087 Oak Ridge, TN
Van Bevins Director of Client Services 888-376-9633 x 8431 Oak Ridge, TN
Rebecca Parker Director of Treasury Services 888-376-9633 x 7032 Oak Ridge, TN
Rhonda Henze Regional Vice President - Midwest Region 888-376-9633 x 7087 St Peters, MO
Rachel Clemons Human Resources Manager 888-376-9633 x 7317 Oak Ridge, TN
Cindy Fritts Executive Office Manager 888-376-9633 x 7021 Oak Ridge, TN
Matt Meadows Regional Vice President - West, Marketing Representative 858-336-1941 x San Diego, CA
Name / Email Title Phone Location
E.J. Ackal Marketing Representative 225-939-7730 Baton Rouge, LA
Daileni Gonzalez Marketing Representative 305-962-3159 Miami, FL
Brad Burkett Marketing Representative 888-376-9633 x + 1061 Oak Ridge, TN
Russell May Marketing Representative 888-376-9633 x + 7057 Oak Ridge, TN
Andy Rogers Marketing Representative 888-376-9633 x + 1069 Oak Ridge, TN
Robin Geaslin Marketing Assistant 888-376-9633 x + 7420 Oak Ridge, TN
Mike Amer Marketing Representative 407-389-9933 Sanford, FL
Ryan Dickenson Internal Marketing Rep 888-376-9633 x + 8447 Oak Ridge, TN
Name / Email Title Phone Location
Andrew Cook New Business Underwriter 888-376-9633 x 7025 Oak Ridge, TN
Angie Wyatt Renewal Underwriting Technician 888-376-9633 x 7441 Oak Ridge, TN
Sheila Rose New Business Underwriter 888-376-9633 x 8435 San Diego, CA
Stephanie Neel Renewal Underwriter - California & Florida 888-376-9633 x 7053 Rock Hill, SC
Natalie Harris New Business Underwriter 888-376-9633 x 7337 Oak Ridge, TN
Carl Hesselbach Renewal Team Leader 888-376-9633 x 7444 Oak Ridge, TN
Megan Powers Renewal Underwriter - Midwest & West 888-376-9633 x 7472 Oak Ridge, TN
Kim Miller Team Leader -- New Business Underwriter 888-376-9633 x 1051 Oak Ridge, TN
Michael Mendonca Business Intelligence Manager 888-376-9633 x 7326 Oak Ridge, TN
Ron Gionet Director WC New Business 888-376-9633 x 1050 Oak Ridge, TN
Robert Thach New Business Underwriter 888-376-9633 x 1098 San Diego, CA
Andrew Austin Renewal Underwriter-Southeast Region 888-376-9633 x 7307 Oak Ridge, TN
Becky Curtin New Business Underwriting Technician 888-376-9633 x 1044 Oak Ridge, TN
Keisha Hembry Renewal Underwriting Assistant 888-376-9633 x 7460 Oak Ridge, TN
Tina Mullins Team Leader -- New Business Underwriter 888-376-9633 x 1056 Oak Ridge, TN
Elizabeth Jones New Business Underwriter 866-984-3251 x 7093 Oak Ridge, TN
Nichole Hilliard Assistant Workers' Compensation Business Analyst 888-376-9633 x 1080 Oak Ridge, TN
Tabitha Russell Renewal Underwriting Technician 888-376-9633 x 7301 Oak Ridge
Angel Eaton Renewal Underwriter - Carolinas & Northeast 888-376-9633 x 1016 Oak Ridge, TN
Diane Jeffers Renewal Underwriting Assistant 888-376-9633 x 1094 Oak Ridge, TN
Marco Vignali New Business Underwriter 888-376-9633 x 8408 Oak Ridge
Bobby Russell New Business Underwriter 888-376-9633 x 8406 Oak Ridge
Ashley Thomas Xpress Underwriter – Workers Compensation 888-376-9633 x 1032 Oak Ridge
Caleb Day New Business Underwriter 888-376-9633 x 8438 Oak Ridge
Bhishma Patel New Business Underwriting Technician 888-376-9633 x 8380 Oak Ridge
Lori Elkins Renewal Underwriting Technician 865-425-7347 x 7347 Oak Ridge, TN
Lee-Ann Farmer Renewal Underwriting Assistant 888-376-9633 x 7429 Oak Ridge, TN
Audrey Leach Renewal Underwriting Assistant 888-376-9633 x 8471 Oak Ridge, TN
David Brown New Business Underwriting Techician 888-376-9633 x 7473 San Diego, CA
Lauren Pratt Renewal Undweriting Assistant 888-376-9633 x 7353 Oak Ridge, TN
Jonathan Cooper New Business Underwriter 888-376-9633 x 7430 Oak Ridge, TN
Marie Ward New Business Underwriter 888-376-9633 x 1033 Oak Ridge, TN
Name / Email Title Phone Location
Lynn Wilhoite Director of Commercial Specialty 888-376-9633 x 1093 Murfreesboro, TN
Lori Norton Underwriter Assistant 888-376-9633 x 1099 Oak Ridge, TN
Michelle Elkins Underwriter - GL/Package 888-376-9633 x 1028 Oak Ridge, TN
Tara Howell Underwriter - GL/Package 888-376-9633 x 1063 Oak Ridge, TN
Denise Payne Underwriter Assistant - Western Region 866-253-6892 x 7456 San Diego, CA
Liz Chacon Underwriter - GL/Package 888-376-9633 x 7462 Sanford, FL
Christina Ebel Underwriter - GL/Package/Prof Liab 888-376-9633 x 7424 Oak Ridge, TN
Jenny Wright Xpress Underwriter – Commercial Lines 888-376-9633 x 7468 Oak Ridge, TN
Rhonda Henze Underwriter - Midwest 888-376-9633 x 7087 St Peters, MO
Kim Rowe Underwriter - Midwest 888-376-9633 x 7086 St Peters, MO
Shannon Gardner Underwriter Assistant 888-376-9633 x 1014 Oak Ridge, TN
Bob Faircloth Underwriter Assistant-FL 888-376-9633 x 7465 Sanford, FL
Virgilio Ovalles Underwriter Assistant 888-376-9633 x 7464 Sanford, FL
Jeremiah Beeler Underwriter Assistant 888-376-9633 x 7373 Oak Ridge, TN
Louis Rullan Underwriter Assistant 888-376-9633 x 8482 Oak Ridge, TN
Anna Sigler Underwriter Assistant 888-376-9633 x 7383 Oak Ridge, TN
Kelly Carpenter Xpress Underwriter – Commercial Lines 888-376-9633 x 8467 Oak Ridge, TN
Erin Boyd Underwriter Assistant 888-376-9633 x 1040 Oak Ridge, TN
Mylinda Crane Underwriter Assistant 888-376-9633 x 7434 Oak Ridge, TN
Heather White Underwriter Assistant 888-376-9633 x 7450 Oak Ridge, TN
Teresa Stringer Underwriter - Commercial Specialty 888-376-9633 x 8415 Sanford, FL
Shannon Robertson Underwriter Assistant 888-376-9633 x 8469 St. Peters, MO
Kaitlin Huey Underwriter Assistant 888-376-9633 x 1039 St. Peters, MO
Bryan Abercrombie Xpress Underwriter – Commercial Lines 888-376-9633 x 7393 Oak Ridge
Dereke Williams Underwriter Assistant - Commercial Specialty 888-376-9633 x 1020 Oak Ridge, TN
Sonya Locklin Underwriter Assistant - Commercial Specialty 888-376-9633 x 7364 Oak Ridge, TN
Dylan Guidry Underwriter - Commercial Specialty 888-376-9633 x 7385 San Diego, CA
Jeannie Smith CS Underwriting Assistant 888-376-9633 x Oak Ridge, TN
Steve Cleveland Underwriter - Commercial Specialty 888-376-9633 x 1064 Oak Ridge, TN
Jennifer Karlovich Xpress Renewal Underwriting Assistant – Commercial Lines 888-376-9633 x 7060 Oak Ridge, TN
Steve Addis Xpress Underwriter – Commercial Lines 888-376-9633 x 7419 Oak Ridge, TN
Name / Email Title Phone Location
Todd Guthrie Broker 866-984-3251 x 7346 Rock Hill, SC
Sherri Chapman Commercial Broker 866-984-3251 x 7432 Sarasota, FL
Rick Schiliro Broker 866-984-3251 x 1036 Sarasota, FL
David Doi Broker 866-984-3251 x 7951 Atlanta, GA
Carol Plunkett Elsberry Broker 866-984-3251 x 7952 Atlanta
Mark Arnold Director of Brokerage/Regional Vice President of Florida 866-984-3251 x 8481 Sarasota, FL
Denise Jellema Brokerage Assistant 866-984-3251 x 8425 Sarasota, FL
Bob Lowery Broker 866-984-3251 x 7971 Rock Hill, SC
Jason Meinig Brokerage Assistant 866-984-3251 x 8441 Sarasota, FL
Charlotte Finver Professional Liability Broker 866-984-3251 x 5015 Sarasota
John Taylor Commercial Broker 866-984-3251 x 5038 Sarasota, FL
Debbie Williams Brokerage Assistant 865-481-8424 x 8424 Sarasota, FL
Chad Allison Broker 888-376-9633 x 5037 Sarasota, FL
Michelle Gilchrist Broker/Underwriter Assistant 888-376-9633 x 5093 Sarasota, FL
Name / Email Title Phone Location
Keyona Deas Operations Manager 888-376-9633 x 7068 Oak Ridge, TN
Tagge Stroom Director of Xpress & Personal Lines 888-376-9633 x 7328 Oak Ridge, TN
Sandy Major Underwriter Assistant - High Value Homeowners 888-376-9633 x 7036 Oak Ridge, TN
Jeff Dunn Underwriter - High Value Homeowners 888-376-9633 x 7309 Oak Ridge, TN
Kyla Collins Renewal Underwriter - High Value Homeowners 888-376-9633 x 8381 Oak Ridge, TN
Jennifer Reynolds Underwriter - All Other 888-376-9633 x 7070 Oak Ridge, TN
Beth Ann Cox Direct Select Manager 888-376-9633 x 8468 Oak Ridge, TN
Josh Crumley Underwriter - High Value Homeowners 888-376-9633 x 7083 Oak Ridge, TN
Gavin Bergman Underwriter - High Value Homeowners 888-376-9633 x 7488 Oak Ridge, TN
Ryan Butler Xpress & Direct Select Underwriter – Personal Lines 888-376-9633 x 7324 Oak Ridge, TN
Eric Werda Xpress & Direct Select Underwriter – Personal Lines 888-376-9633 x 8382 Oak Ridge, TN
Shelia Adkins Underwriter - All Other 888-376-9633 x 7049 Oak Ridge, TN
Samantha Reed Underwriter Assistant - All Other 888-376-9633 x 1070 Oak Ridge, TN
Darren Everett Underwriter - High Value Homeowners 888-376-9633 x 8440 Oak Ridge, TN
Brett Paine Xpress & Direct Select Underwriter – Personal Lines 888-376-9633 x 7082 Oak Ridge, TN
Rachel Krebs Underwriter Assistant - High Value Homeowners 888-376-9633 x 7065 Oak Ridge, TN
Holly Wiles Underwriter Assistant - High Value Homeowners 888-376-9633 x 1013 Oak Ridge
Justin Meridieth Renewal Underwriter - High Value Homeowners 888-376-9633 x 1062 Oak Ridge, TN
Denise Mitchell Underwriter Assistant - All Other 888-376-9633 x 7304 Oak Ridge, TN