Contact Directory

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Main Phone 888-376-9633
Audits Phone 888-376-9633, ext 2022
Customer Service/ Billing Phone 888-376-9633, ext 2206
Claims Assistance Phone 888-376-9633
Commissions Phone 888-376-9633, ext 2041
Brokerage Division Main 866-984-3251
Brokerage Division Fax 866-409-3367
Commercial Specialty Main 888-376-9633
Commercial Specialty Fax 866-409-3367
Commercial Specialty Contractor Fax 866-253-7030
Personal Lines Main 888-376-9633
Personal Lines Fax 866-206-2343
Workers Compensation Main 888-376-9633
Workers Compensation Large Comp Fax 888-871-7644
Name / Email Title Phone Location
Bob Arowood Principal 888-376-9633 x 1003 Oak Ridge, TN
Steve Cota CIO 888-376-9633 x 7404 Oak Ridge, TN
Mark Patterson EVP/ CFO 888-376-9633 x 7310 Oak Ridge, TN
Jillian Crownover Director of Corporate Marketing 888-376-9633 x 7060 Oak Ridge, TN
Jim Webster Corporate Counsel 888-376-9633 x 7333 Oak Ridge, TN
Mark Arnold Director, Brokerage Division 866-984-3251 x 8481 Sarasota, FL
Carl Honig Chief Accounting Officer 888-376-9633 x 7333 Oak Ridge, TN
Mike Beddingfield Director of Internal Audit 888-376-9633 x 7325 Oak Ridge, TN
Fred Higgins Director of Carrier Reporting 888-376-9633 x 8475 Oak Ridge, TN
John Billings Associate Counsel 888-376-9633 x 7989 Oak Ridge, TN
Steve Poncsak Director of Program Accounting 888-376-9633 x 7075 Oak Ridge, TN / Columbia, SC
Jeff Hensley VP of Sales and Marketing 888-376-9633 x 8450 Oak Ridge, TN
Name / Email Title Phone Location
Cheryl Lundquist Policy Research 888-376-9633 x 1087 Oak Ridge, TN
Chris Smith AUI Staffing Program Manager 888-376-9633 x 7478 Bala Cynwyd, PA
Van Bevins Director of Client Services 888-376-9633 x 8431 Oak Ridge, TN
Rebecca Parker Director of Treasury Services 888-376-9633 x 7032 Oak Ridge, TN
Freddie Daniels Accountant 888-376-9633 x 8379 Oak Ridge, TN
Rhonda Henze Regional Vice President - Midwest Region 888-376-9633 x 7087 St Peters, MO
Lisa Pratt Regional Vice President - Florida 888-376-9633 x 8403 Sanford, FL
Name / Email Title Phone Location
E.J. Ackal Marketing Representative 225-939-7730 Baton Rouge, LA
Daileni Gonzalez Marketing Representative 305-962-3159 Miami, FL
Rob Sanford Marketing Representative 888-376-9633 x + 7420 Oak Ridge, TN
Reed Rhoden Marketing Representative 415-699-4186 San Francisco, CA
Brad Burkett Business Development Manager 888-376-9633 x + 1061 Oak Ridge, TN
Matt Meadows Regional Vice President - Western Region (858) 336-1941 San Diego, CA
Mel Whitener Marketing Representative 704-473-6812 North Carolina
Russell May Marketing Representative 888-376-9633 x + 7057 Oak Ridge, TN
Mark Lowe Marketing Representative 863-307-1214 Florida
Rachel Palmer Marketing Representative 888-376-9633 x + 7033 Oak Ridge
Kevin Patterson Marketing Representative 865-414-6382 Oak Ridge, TN
Philip Parrott Marketing Representative 888-376-9633 x + 8436 Oak Ridge, TN
Name / Email Title Phone Location
Andrew Cook New Business Underwriter 888-376-9633 x 7025 Oak Ridge, TN
Angie Wyatt Renewal Underwriting Technician 888-376-9633 x 7441 Oak Ridge, TN
Joshua LaRiccia New Business Underwriter 888-376-9633 x 7455 San Diego, CA
Brooke Smith Renewal Underwriter 888-376-9633 x 7395 Oak Ridge, TN
Christopher Dowdy Asst. Work Comp Business Analyst 888-376-9633 x 7303 Oak Ridge, TN
Sheila Rose New Business Underwriter 888-376-9633 x 8435 San Diego, CA
Stephanie Neel Renewal Underwriter - California 888-376-9633 x 7053 Rock Hill, SC
Natalie Harris New Business Underwriter 888-376-9633 x 7337 Oak Ridge, TN
Josh Ferrer New Business Underwriter 888-376-9633 x 7473 San Diego, CA
Wendy Lavan Renewal Underwritng Team Leader 888-376-9633 x 1058 Oak Ridge, TN
Carl Hesselbach Renewal Team Leader 888-376-9633 x 7444 Oak Ridge, TN
Megan Powers Renewal Tech - SE, FL, CAR 888-376-9633 x 7472 Oak Ridge, TN
Jeff Letner New Business Underwriter 888-376-9633 x 1071 Oak Ridge, TN
Kathleen Tucker New Business Underwriter 888-376-9633 x 1055 Oak Ridge, TN
Kim Miller Team Leader -- New Business Underwriter 888-376-9633 x 1051 Oak Ridge, TN
Michael Mendonca Business Intelligence Manager 888-376-9633 x 7326 Oak Ridge, TN
Mike Eder Renewal Team Leader - SE, FL, CAR 888-376-9633 x 1043 Oak Ridge, TN
Ron Gionet Workers Compensation Underwriting Director, New Business 888-376-9633 x 1050 Oak Ridge, TN
Kristi Tinker Team Leader -- New Business Underwriter 888-376-9633 x 7430 Oak Ridge, TN
Warren Palmer Program Underwriter 888-376-9633 x 1052 Oak Ridge, TN
Mike Gentry Renewal Underwriter - Northeast & Western 888-376-9633 x 8455 Oak Ridge, TN
Robert Thach New Business Underwriter 888-376-9633 x 1098 San Diego, CA
Becky Curtin New Business Underwriting Technician 888-376-9633 x 1044 Oak Ridge, TN
Keisha Hembry Renewal Underwriting Assistant 888-376-9633 x 7460 Oak Ridge, TN
Trang Pham New Business Underwriter 888-376-9633 x 1096 Oak Ridge, TN
Tina Mullins New Business Underwriter - Team Leader 888-376-9633 x 1056 Oak Ridge, TN
Elizabeth Jones New Business Underwriting Technician 866-984-3251 x 7093 Oak Ridge, TN
Jason Miles New Business Underwriting Assistant 866-984-3251 x 1046 Oak Ridge, TN
Danielle Julien New Business Underwriter 888-376-9633 x 7095 San Diego, CA
Nichole Hilliard Assistant Workers' Compensation Business Analyst 888-376-9633 x 1080 Oak Ridge, TN
Angel Eaton Renewal Underwriting Technician 888-376-9633 x 1016 Oak Ridge, TN
Melissa Williams Endorsement Technician 888-376-9633 x 7338 Oak Ridge, TN
Diane Jeffers Endorsement Technician 888-376-9633 x 1094 Oak Ridge, TN
Daniel Bean Underwriting Assistant 888-376-9633 x 7429 Oak Ridge, TN
Marco Vignali New Business Underwriter 888-376-9633 x 8408 Oak Ridge
Bobby Russell New Business Underwriter 888-376-9633 x 8406 Oak Ridge
Ashley Thomas New Business Underwriter 888-376-9633 x 1032 Oak Ridge
Caleb Day New Business Underwriting Technician 888-376-9633 x 8438 Oak Ridge
Bhishma Patel New Business Underwriting Technician 888-376-9633 x 8380 Oak Ridge
Name / Email Title Phone Location
Lynn Wilhoite Underwriting Director 888-376-9633 x 1093 Murfreesboro, TN
Greg Bull Assistant Underwriter - Comm Auto 888-376-9633 x 1020 Oak Ridge, TN
Heather Stowe Assistant Underwriter - GL Renewals 888-376-9633 x 8417 Murfreesboro, TN
Lori Norton Assistant Underwriter 888-376-9633 x 1099 Oak Ridge, TN
Judi Bratt Assistant Underwriter - Comm Auto 888-376-9633 x 8423 Murfreesboro, TN
Sarah Sloan Underwriting Assistant Manager 888-376-9633 x 8401 Murfreesboro, TN
Vicki Travis Assistant Underwriter 888-376-9633 x 8416 Murfreesboro, TN
Dawn Hicks Underwriter - Renewals 888-376-9633 x 7354 Oak Ridge, TN
Michelle Elkins Underwriter - GL, IM, Liquor Liab 888-376-9633 x 1028 Oak Ridge, TN
Steve Cleveland Underwriter - GL, IM, Liquor Liab 888-376-9633 x 1064 Oak Ridge, TN
Tara Howell Underwriter 888-376-9633 x 1063 Oak Ridge, TN
Denise Payne Assistant Underwriter - Western Region 866-253-6892 x 7456 San Diego, CA
Nancy Brevick Underwriter - Western Region 866-253-6892 x 7454 San Diego, CA
Liz Chacon Underwriter - FL Pkg, mono- GL/Prop/IM 888-376-9633 x 7462 Sanford, FL
Ken Tomlinson Underwriter - GL, IM, Liquor Liab 888-376-9633 x 7306 Murfreesboro, TN
Janelle Girman Underwriter - Comm Auto 888-376-9633 x 1076 Oak Ridge, TN
Christina Ebel Underwriter - GL, IM, Liquor Liab 888-376-9633 x 7424 Oak Ridge, TN
Glenda Bryson Assistant Underwriter - GL, IM, Liquor Liab 888-376-9633 x 1049 Murfreesboro, TN
Jenny Wright Assistant Underwriter 888-376-9633 x 7468 Oak Ridge, TN
Michael Harris Assistant Underwriter - GL, IM, Liquor Liab 888-376-9633 x 7382 Oak Ridge, TN
Rhonda Henze Underwriter - Midwest 888-376-9633 x 7087 St Peters, MO
Kim Rowe Underwriter - Midwest 888-376-9633 x 7086 St Peters, MO
Shannon Gardner Underwriting Assistant 888-376-9633 x 1014 Oak Ridge, TN
Bob Faircloth Underwriter Assistant-FL 888-376-9633 x 7465 Sanford, FL
Steven Wasylkiw Underwriter - Garage & Package 888-376-9633 x 7448 San Diego, CA
Darrel Beaton Director of Underwriting 888-376-9633 x 7320 Oak Ridge, TN
Name / Email Title Phone Location
Todd Guthrie Broker 866-984-3251 x 7346 Rock Hill, SC
Sherri Chapman Commercial Broker 866-984-3251 x 7432 Sarasota, FL
Rick Schiliro Broker 866-984-3251 x 1036 Sarasota, FL
David Doi Broker 866-984-3251 x 7951 Atlanta
Carol Plunkett Elsberry Broker 866-984-3251 x 7952 Atlanta
Denise Jellema Brokerage Assistant 866-984-3251 x 8425 Sarasota, FL
Bob Lowery Broker 866-984-3251 x 7971 Rock Hill, SC
Jason Meinig Brokerage Assistant 866-984-3251 x 8441 Sarasota, FL
Dale Borer Professional Liability Broker 866 984-3251 x 5016 Atlanta
Charlotte Finver Professional Liability Broker 866-984-3251 x 5015 Sarasota
Jan Howells Broker Assistant 866-984-3251 x 5010 Sarasota
John Taylor Commercial Broker 866-984-3251 x 5038 Sarasota
Name / Email Title Phone Location
Keyona Deas Underwriter - All Other 888-376-9633 x 7068 Oak Ridge, TN
Tagge Stroom Director of Personal Lines 888-376-9633 x 7328 Oak Ridge, TN
Sandy Major Underwriter Assistant - High Value Homeowners 888-376-9633 x 7036 Oak Ridge, TN
Jeff Dunn Underwriter - High Value Homeowners 888-376-9633 x 7309 Oak Ridge, TN
Kyla Collins Underwriter Assistant - High Value Homeowners 888-376-9633 x 8381 Oak Ridge, TN
Jennifer Reynolds Underwriter - All Other 888-376-9633 x 7070 Oak Ridge, TN
Bonnie Morton Team Lead - High Value Homeowners 888-376-9633 x 8473 Oak Ridge, TN
Beth Ann Cox Underwriter - Direct Select 888-376-9633 x 8468 Oak Ridge, TN
Josh Crumley Underwriter - High Value Homeowners 888-376-9633 x 7083 Oak Ridge, TN
Gavin Bergman Underwriter - High Value Homeowners 888-376-9633 x 7488 Oak Ridge, TN
Andy Rogers Underwriter Assistant - High Value Homeowners 888-376-9633 x 1069 Oak Ridge, TN
Ryan Butler Underwriter - Direct Select 888-376-9633 x 7324 Oak Ridge, TN
Eric Werda Underwriter - Direct Select 888-376-9633 x 8382 Oak Ridge, TN
Shelia Adkins Underwriter Assistant - All Other Team 888-376-9633 x 7049 Oak Ridge, TN
Samantha Reed Underwriter Assistant - All Other 888-376-9633 x 1070 Oak Ridge, TN
Darren Everett Underwriter - High Value Homeowners 888-376-9633 x 8440 Oak Ridge, TN