Direct Select

(Click on logo to return to Direct Select main landing page at anytime.)

How to Service - FAQ's

	Can my customer call the carrier directly for service and billing questions? Can my agency call the carrier service center directly? How and where are endorsements handled? How do I or my customer pay the premiums required?
	Can my customer call the carrier directly for service and billing questions?
		Yes, Please consult the Carrier Contact Details for the appropriate resources and companies. Back to FAQ Questions
	Can my agency call the carrier service center directly?
		No, Our carriers do not recognize our base level agencies since you are not directly contracted with them. There is also a legal liability risk for the carrier if they deal with our members rather than with the insured or with Appalachian Underwriters. Note: the only exception to this rule is for Platinum Partnership agencies, as they have a direct relationship with a carrier and are free to work with them as needed. Back to FAQ Questions
	How and where are endorsements handled?
		All service related activities will be handled between your insured and the carrier directly. Please consult the Carrier Contact Details for the appropriate resources and companies. Back to FAQ Questions
	What are the volume requirements?
		All premiums should be made payable and mailed directly to the carrier unless otherwise advised. Carrier addresses are provided on our website or by visiting or clicking Carrier Contact Details on our website. Back to FAQ Questions